IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
AT
Onsite Analyst, Hotel Triage Operations
Posted yesterday
About the role
- Analyst for Amex GBT hotel triage operations managing incident categorization and case routing. Collaborating across teams to ensure operational excellence in hotel services and support.
Responsibilities
- Execute incident triage assessment and route cases to appropriate departments based on defined protocols
- Develop expertise in the Amex GBT ecosystem, products, and platforms to assess and categorize incidents efficiently
- Identify patterns in recurring issues and escalate with recommended process improvements
- Serve as a knowledgeable resource for hotel-related inquiries; contribute to continuous improvement initiatives based on operational insights
- Collaborate effectively with technical, operations, and support teams
- Communicate professionally and confidently with internal teams regarding case routing and status
Requirements
- Proven experience (3+ years) in incident triage, case management, or similar analytical/operational roles
- Demonstrated expertise with Amex GBT hotel ecosystem and systems; hotel POS/GDS platform expertise and business travel knowledge preferred
- Strategic thinker with strong analytical and independent problem-solving skills
- Excellent written and verbal communication skills with ability to collaborate across teams
- Detail-oriented with ability to manage multiple priorities autonomously in a fast-paced environment
- Adaptable and comfortable with ambiguity in a newly-formed team environment, quick learner with will-to-win attitude and collaborative mindset
Benefits
- Learning and development opportunity
- Mentoring program
- Flexible home working option
- Competitive benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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