IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Specialist in Commercial Operations Sales Support at Johnson & Johnson enhancing sales capabilities and supporting billing processes across the Spine business locations in Massachusetts and Pennsylvania.
Responsibilities
- Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with technical and regulatory standards.
- Act as the primary liaison between Deal Desk, Contract Management, other Offer Development partners and the FSO to facilitate agreement execution.
- Support pricing, billing, and invoicing processes by resolving discrepancies using technical knowledge of billing systems.
- Support the operation of FSO platforms, enhancing system efficiency and user access, supporting seamless technical operations.
Requirements
- A minimum of a bachelor’s degree
- Proficiency in Microsoft Office (e.g., Excel, PowerPoint, Outlook)
- Excellent written and verbal communication skills, with the ability to interact effectively across all organizational levels
- Ability to work independently and collaborate with various levels of management and external customers
- Experience in data management, analysis, and visualization, with a proven ability to translate insights into actionable recommendations
- Managing and completing projects within established timelines
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- 10 days Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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