Operations Team Leader supporting NHS shift bookings and managing healthcare worker relationships. Leading a cohesive team for clinical operations at Xyla Healthcare Services.
About the role
- Senior Manager leading Trade Operations, managing product launches, and collaborating across functional teams at Johnson & Johnson. Focused on driving key business decisions in healthcare.
Responsibilities
- Provides outstanding leadership for all key activities for product launches, pricing updates, divestitures, discontinuations, recalls, loss of exclusivity, JJPAF orders, clinical trial requests, pharmacy compendia, NDC, packaging and shipper change communications.
- Point of contact for product availability inquiries from the direct and indirect Janssen Customer facing and brand teams.
- Partners with JOM, Supply Chain, and Strategic Insights and Analytics (SIA) to support products with analytics, inventory monitoring, and order management processes for key brands.
- Plan, adjust, prioritize and implement strategies to achieve results.
- Interpret large amounts of sophisticated and conflicting information from multiple sources and make timely and effective decisions.
- Works with Program owners, HCC, Privacy, Law Department, Finance, Pharmacovigilance, Strategic Insights and Analytics (SIA), Safety Services, CSC, Procurement, Brand Teams and vendors to ensure a smooth implementation of channel strategies.
- Deliver outstanding project management and clear communication between delivery model service providers and internal subject matter experts.
- Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance.
- Build clear and concise communications and presentations using approaches that highlight the most pertinent information for key business partners and customers to initiate appropriate and timely execution.
- Interpret results of data analysis and understand business implications that are important to business partners and customers.
Requirements
- Minimum of 5+ years healthcare related business experience required
- Ability to work with ambiguity while establishing structure and process standards is required
- Experience in developing comprehensive and impactful recommendations and solutions that drive key decisions are required
- Ability to lead teams and drive consensus is required
- Proven project management skills is required
- Ability to present to all levels of leadership is required
- Excellent verbal and written communication skills required
- Ability to influence without authority at all levels in the organization and with customers is required
- Demonstrated Intellectual Curiosity; with an appetite for learning more about the health care marketplace and how it impacts the pharmaceutical industry preferred
- Demonstrated Business Insight; understanding of the health care marketplace, the competitive edge of our products, and the process by which patients gain access to our products preferred
- Ability to balance multiple priorities and make decisions in an ambiguous environment preferred
- Critical Thinking: ability to use industry knowledge to anticipate and prepare for the future preferred
- Consistent track record of working in a matrix environment preferred
- Experience in Contracting administration and execution, Healthcare Compliance, Finance, SOPs, and Relationship Management preferred
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- 10 days Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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