Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Learning Support Specialist joining a Global Knowledge Centre in Gdańsk. Delivering high-quality support to employees and managers in an international setup.
Responsibilities
- Process and resolve learning-related user inquiries via ServiceNow, ensuring timely, accurate, and service-oriented case handling
- Troubleshoot learning system issues and guide users through correct processes, providing clear and actionable instructions
- Publish, update, and maintain learning content, including e-learning modules, instructor-led courses, sessions, curricula, and certifications
- Ensure metadata accuracy, version control, course availability, and correct assignment rules
- Process and maintain learning-related access requests, including permissions for administrators, instructors, and designated learning roles, in line with governance and security guidelines
- Collaborate closely with Learning & Development, HR, IT, Compliance, and other People & Culture partners to resolve cross-functional learning issues
- Safeguard learning data quality and ensure compliance with global learning governance, data protection standards, security protocols, and internal controls
- Support continuous improvement by identifying recurring issues, contributing to process enhancements, and participating in testing or rollout of new learning functionality
Requirements
- Fluent English communication skills
- Advanced knowledge of SuccessFactors Learning or comparable LMS platforms
- Intermediate experience with ServiceNow or similar ticketing tools
- Familiarity with digital learning tools, formats, content upload workflows, and virtual learning environments
- Experience in Learning & Development, learning system administration, HR technology, Shared Services, or similar operational support roles
- Hands-on experience managing learning system activities such as course setup, content publishing, assignments, session management, and reporting
- Practical experience working with LMS platforms, including user issue troubleshooting and content updates
- Experience using service ticketing tools (preferably ServiceNow), including queue management, documentation, and structured escalation
- Exposure to learning-related troubleshooting, such as data inconsistencies, assignment failures, or progress tracking issues
- Experience creating and maintaining procedural documentation, including SOPs, work instructions, and knowledge articles
- Experience working in an international environment with multiple learning audiences and local requirements
Benefits
- Sports card
- Life insurance
- Inclusive, international working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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