Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager at ScalePad managing post-sales activities and fostering customer relationships. Driving product adoption and customer goals through data analysis and strategic engagement.
Responsibilities
- Manage all strategic post-sales activity for various customer segments
- Maintain deep understanding of the product to help customers achieve business objectives
- Leverage high-touch and one-to-many tactics for positive outcomes
- Proactively identify and flag churn risk
- Develop, test, and iterate on engagement strategies
- Analyze customer data for effective engagement within portfolio
- Partner with Sales, Account Management, Marketing, and Product teams
- Function as the voice of the customer
Requirements
- 2+ years of B2B customer success
- Experience working with a large portfolio of customers (+100)
- High prioritization skills and process orientation
- Context switching ability
- Experience using a dynamic tech stack including Hubspot and Gainsight
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
Benefits
- Health insurance
- 100% medical and dental coverage fully employer-paid
- RRSP matching after one year of employment
- Annual budget for professional development
- Hybrid Flexibility
- Fitness facility in the office
- Outdoor ping-pong tables
- Climbing wall in the office
- Unlimited flex-time policy
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.