Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
About the role
- CRM Data Quality Specialist for Sartorius ensuring integrity and accuracy of CRM data. Collaborating with various teams on data quality improvement initiatives.
Responsibilities
- Regular review of CRM data to identify inconsistencies, inaccuracies, and opportunities for improvement
- Use of data analysis tools to assess data quality and derive actionable recommendations
- Identify data quality issues and work closely with relevant stakeholders to implement corrective actions
- Support the development of strategies to prevent future data deviations
- Collaborate with the Digital Transformation Program Manager and the Training & Enablement Program Manager to ensure data quality initiatives align with overarching digital transformation goals
- Contribute to the development and implementation of processes to improve data quality and integrity
- Ensure efficient and scalable data management practices
- Train and support CRM users to ensure understanding of and compliance with data quality standards
- Work with the Training & Enablement Program Manager to create training materials focused on data quality
- Maintain comprehensive documentation of data quality processes and issues
- Produce regular reports on metrics and improvement initiatives related to data quality
Requirements
- Bachelor's degree in Computer Science, Business Administration, Data Science, or a related field
- Initial professional experience in CRM data management, ideally with Salesforce
- Experience in data analysis and quality assurance is advantageous
- Strong analytical skills and the ability to interpret complex datasets
- Excellent problem-solving skills and strong attention to detail
- Fluent written and spoken English and confident communication in an international stakeholder environment
- Familiarity with CRM systems (especially Salesforce) and solid knowledge of data analysis tools and methods are desirable
- Proactive, communicative personality who enjoys diving into complex topics and managing them confidently
Benefits
- Room for personal and professional development: mentoring, leadership programs, talent reviews, internal seminar offerings, and leadership coaching
- Work in your rhythm: hybrid/home office options, flextime, and flexible working hours
- Attractive compensation: holiday and Christmas bonuses, including benefits, 35-hour work week, 30 days of vacation
- Large, modern campus: open-plan offices, terraces, a company restaurant with vegetarian and vegan options, a cozy Italian bistro with ice cream, a fitness center, and on-site daycare
- Be involved from day one: comprehensive onboarding including an online platform before your start date, workshops, and a buddy as a point of contact
Job title
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Digital Customer Success Manager enhancing engagement for a high - volume portfolio at Euna Solutions. Focusing on operational efficiency, automation, and maintaining customer success for over 300 accounts.
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