Managerial role leading a team in sales and account management for WM, enhancing revenue quality through strategic decisions and customer satisfaction. Responsibilities include mentoring staff and executing sales strategies.
About the role
- IT Service Technician managing project planning, support ticket resolution, and customer relationships at TELCAT IT SERVICES GmbH. Collaborating with teams and improving IT services for clients based in Germany.
Responsibilities
- Holistic project planning and implementation
- Handling support tickets in Second Level support (remote and on-site)
- Cross-departmental collaboration within the team
- Support and development of new and existing customers of the TELCAT Group
Requirements
- Completed vocational training in an IT profession
- At least 5 years of professional experience in an IT systems integrator / IT service provider
- Experience in leading and implementing projects
- Strong knowledge in the following areas: installation and maintenance of current Microsoft-based IT systems
- Experience with Microsoft 365 cloud solutions
- Experience with virtualized environments
- Good knowledge of IT security and network infrastructure, including firewalls and endpoint protection
- Strong service orientation and communication skills
Benefits
- Secure position in a motivated team
- Attractive fixed salary
- Performance bonus for Managed Services
- Modern work equipment (laptop, smartphone)
- Ongoing vendor and partner training
- Opportunity to actively shape innovative IT topics
- Company fitness program (Hansefit)
- Open corporate culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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