About the role

Client Success Manager responsible for building client relationships and driving revenue growth at a digital marketing company. Leading strategic marketing plans and ensuring client satisfaction.

Responsibilities

Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
Define and drive the marketing strategy for each client
Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
Expand client relationships by growing services delivered and revenues generated within your accounts
Generate client referrals that result in new RYNO clients
Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
Mentor Client Success Coordinators
Build strong relationships with both clients and the RYNO team
Additional job duties as assigned by management

3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
Experience driving revenue growth by securing new client business and upselling solutions
Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow
Strong work ethic with a commitment to delivering results and helping businesses grow
Strong ability to solve complex problems and resolve conflicts proactively
Ability to thrive in a fast-paced environment with tight deadlines
Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)