Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
About the role
- Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.
Responsibilities
- Build and maintain strong relationships with international SME customers, ensuring service excellence aligned with the SD Worx SME strategy.
- Act as the first point of contact for international governance, ensuring full adoption of MySP through customer training and support.
- Manage a diverse portfolio of international clients, handling queries, change requests, and ensuring contractual delivery.
- Collaborate with 26 SD Worx countries, partners, and internal stakeholders.
- Share legislative updates and communicate clearly in writing and verbally.
- Identify upsell and cross-sell opportunities and support business expansion within existing accounts.
- Coordinate tax year‑end service activities and ensure GDPR compliance.
- Act as a Lever owner, driving improvements through Lean tools (Huddle Boards, Process Confirmations, Problem Solving, Coaching).
- Create and maintain SOPs.
- Lead annual customer calls to ensure service alignment and follow up on NPS detractors.
- Support service transitions for new customers/payrolls and manage terminations from acknowledgment to invoicing of termination fees.
Requirements
- You have built 1-3 years of experience in an entry customer service, account management or customer success role, looking to grow into a Customer Success career.
- You are skilled in managing international customer relationships across diverse teams and passionate to build long lasting relationships with customers.
- You are fluent in English.
- Any additional language is welcome.
- You are detail-oriented.
- You have a proactive approach.
- You have a good basic knowledge of Microsoft Word, Outlook and Excel.
- You have experience in usage of lean tools.
Benefits
- Comprehensive training and development programs.
- Flexible working schedule
- Private medical insurance 100% covered by SD Worx
- 25 vacation days
- 18 hours for personal matters
- Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
- Edenred flexible retribution options: meal vouchers, transport vouchers, etc.
- Laptop and equipment provided
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
- Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
Job title
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