Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.
About the role
- Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
Responsibilities
- Ensure customers are getting maximum value from Qwilr
- Manage a dedicated portfolio of accounts and drive product engagement
- Deliver superior service across the customer lifecycle
- Proactively engage with customers to ensure they're active, healthy and up to date on features
- Maintain high Gross Revenue Retention (GRR) by mitigating at-risk accounts
- Maintain high Net Revenue Retention (NRR)
- Identify expansion opportunities within customer portfolio
- Collaborate cross-functionally with Product, Sales, Support and Design teams
Requirements
- 2-3 years experience as a Customer Success Manager at a B2B software company
- Proven track record of delivering exceptional value, preventing churn and growing revenue
- Strong technical skills and the ability to pick up new technology fast
- Data-driven with a bias towards action, and not afraid to get hands dirty in support of customers
- High emotional intelligence
- Strong written and verbal skills; Zoom/Video Chat experience a must.
- Ability to communicate complex ideas simply and effectively
- Thrives in remote work settings and comfortable taking ownership and working autonomously
- Experience with Vitally, Qwilr or other sales proposal software (Bonus Points)
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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