Head of Customer Success overseeing US Enterprise clients at Interact, improving customer engagement and success metrics.
About the role
- Customer Success Manager enhancing client satisfaction through structured onboarding and performance analysis for digital dental solutions. Collaborating with client teams to improve usage and satisfaction.
Responsibilities
- You are the primary point of contact for our customers and ensure, through a structured onboarding, that they feel confident using smart.Order from day one.
- You act as a reliable sparring partner for our customers throughout the customer journey and build long-term, partnership-based relationships.
- You regularly analyze customer performance, present results in a clear manner, and identify where additional potential exists.
- Together with our teams, you continuously help develop smart.Order, closely guided by our customers’ feedback.
Requirements
- You have completed a commercial or dental vocational qualification.
- Ideally, you have experience in the dental industry or as a dental assistant (ZFA).
- You interact openly and confidently with a variety of customer groups.
- You are motivated and impress with strong communication skills.
- You work in a structured, well-organized, and independent manner.
- You have very good German language skills, both spoken and written.
- You are proficient in MS Office.
Benefits
- A varied and exciting working environment within an international corporate group.
- The opportunity to actively contribute to forward-looking topics and make a real impact.
- A high degree of autonomy and responsibility in your area of work.
- An open, motivated team that provides structured onboarding and fast integration.
- Flexible working arrangements, remote or at one of our Henry Schein locations across Germany.
- Attractive terms such as holiday and Christmas bonuses, 30 days of vacation, and flexible working hours.
- Additional benefits such as JobRad (company bike leasing), modern IT equipment, and extensive training and development opportunities via the Henry Schein Academy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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