Senior Client Success Manager owning strategic client relationships and ensuring clients maximize value at Vestmark. Leading collaborative efforts between cross - functional teams to enhance client satisfaction and product adoption.
About the role
- Senior Client Success Manager leading integrated campaigns at The Drum while managing key accounts and client relationships. Supporting junior colleagues and driving best practices in the Client Services function.
Responsibilities
- Lead strategic planning across key client accounts, ensuring campaigns deliver against—and exceed—objectives
- Build and nurture strong, long-term client relationships, acting as a trusted advisor
- Identify growth opportunities within accounts, driving retention, upsell, and partnership expansion
- Provide strategic recommendations based on performance insights and industry knowledge
- Partner with Sales teams on pre-sale activity to develop **creative, compelling, and effective proposals** for clients and prospects
- Contribute strategic thinking and client insight to shape solutions that align with client goals and The Drum’s offerings
- Support pitches and presentations, helping to convert opportunities into long-term partnerships
- Oversee end-to-end delivery of multi-channel campaigns (content, events, research, activations)
- Ensure projects are delivered on time, on budget, and to the highest quality
- Manage multiple stakeholders and workflows across complex accounts
- Proactively troubleshoot challenges and maintain high service levels
- Act as the central point of contact between clients and internal teams
- Lead coordination across Sales, Editorial, Production, and Data teams to ensure seamless delivery
- Provide line management and support to junior team members (e.g. Account Executive/Manager), helping to develop their skills and performance
- Drive clear communication, strong briefing processes, and accountability across all stakeholders
- Contribute to and lead best practices across planning, delivery, and measurement
- Support standardisation of processes to drive efficiency and consistency
- Play a key role in internal training and knowledge-sharing to elevate the Client Services function
Requirements
- Proven experience in **client success, account management, or project management** within media, marketing, or events
- Strong background managing **strategic client partnerships and multi-channel campaigns**
- Experience in a **senior or leadership role**, with line management or mentoring responsibilities
- Excellent relationship-building and stakeholder management skills
- Commercially minded, with experience identifying **growth and upsell opportunities**
- Experience supporting or contributing to pre-sales and pitch processes
- Confident working with data and performance insights to inform strategy
- Highly organised, with the ability to manage multiple complex projects simultaneously
- A proactive, solutions-focused mindset with strong communication skills
Benefits
- 28 days holiday
- Pension
- Company-wide discretionary bonus scheme based on business performance
- Enhanced above industry standard family leave package
- x2 paid volunteering days a year
- Company-wide mentoring programme
- Employee referral bonus
- Company social events
- Hybrid working
- Early finish on Fridays
- Dog friendly offices
- Eye care vouchers and contribution towards glasses
- Learning & Development fund/opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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