Customer Success Manager enhancing customer satisfaction and engagement for B2B SaaS solutions in the DACH & Nordics region. Focus on strategic account management and client relationship building.
About the role
- Associate, Client Success Manager responsible for managing Grubhub Campus post-sales relationships and driving engagement with college dining programs. Launching new campuses and optimizing client partnerships across multiple locations.
Responsibilities
- Own the entire post-sales relationship with Grubhub Campus signed accounts.
- Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
- Project manage the operational set-up and deployment of each campus launch.
- Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership.
- Provide exceptional client service, proactively problem solve to identify and resolve any account issues.
- Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support.
- Closely monitor, measure, and report on key performance metrics in each market.
- Use data to determine priorities for campus specific initiatives.
- Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus.
Requirements
- Bachelor’s Degree preferred or high school diploma/GED.
- 2-3 years experience in account management.
- Track record of building strong cross-functional relationships.
- Strong interpersonal communication skills, both verbal and written.
- Highly data-focused, with strong proficiency in Excel.
- Marketing or SaaS Tech experience is a plus.
- Resourceful, creative, and able to find innovative ways to achieve results.
- Exceptionally detail-oriented and can multi-task.
- Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus).
- Willingness to travel up to 25%.
Benefits
- Competitive salary package including equity and 401K.
- Medical, dental, and vision plans to meet all of our employees' needs.
- Additional benefits and perks that are not listed.
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