Analista de CRM Pleno working on data orchestration and executing campaigns in a hybrid model. Focusing on analytical and technical collaboration in a transformational environment.
About the role
- Customer Success Manager at Dealerware transforming automotive retailers into mobility networks. Responsible for customer adoption, satisfaction, and retention strategies.
Responsibilities
- Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.
- Proactively monitor customer usage and identify opportunities for improved utilization of platform features.
- Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.
- Partner with customers to align platform use with their business goals and uncover growth opportunities.
- Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.
- Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.
- Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.
- Handle escalations with professionalism and a focus on swift resolution.
- Manage occasional training, ensuring a smooth and timely implementation process for new users.
- Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.
- Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.
- Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.
- Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.
- Develop and contribute to scalable resources, including training materials, playbooks, and success templates.
- Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.
Requirements
- 3+ years in customer success, account management, or a related customer-facing role in an automotive software company.
- Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously.
- Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving.
- Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action.
- Ability to travel domestically up to 20%.
- A collaborative mindset and a passion for driving customer success and outcomes.
Benefits
- Competitive base salary with bonus incentive eligibility
- Full benefits (medical, dental, vision, disability)
- 401(k) with company match
- On-demand educational courses via LinkedIn Learning
- Tuition reimbursement and continuing education
- Unlimited paid vacation policy
- Flexible work
- Generous Paid Parental Leave program
- Modern office and a dynamic team in downtown Austin with free parking
- Friendly, small company environment with a progressive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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