Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.
About the role
- Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.
Responsibilities
- Manage and grow relationships with a portfolio of major North American accounts across pharma/life sciences, manufacturing, and technology industry verticals.
- Develop a deep understanding of each client’s unique needs and business goals, guiding a significant number of licensed users to leverage Sinequa’s solutions to achieve these objectives.
- To achieve this, you may be working with an integrator with whom Sinequa partners.
- Design and implement customer engagement strategies including adoption plans, value assessments, and Executive Business Reviews.
- Oversee the seamless implementation of the Sinequa platform and manage the delivery of our professional services.
- Create a dashboard to pinpoint opportunities for customer growth and identify potential churn risks.
- Advise clients on best practices for utilizing Sinequa’s software.
- Collaborate closely with Sinequa’s solution engineering team, Support team, and R&D.
- Keep customers informed about Sinequa’s product roadmap and funnel ongoing customer feedback back to our Product team.
- Stay informed about the latest developments in Sinequa’s offerings, the competitive landscape, and broader AI and Generative AI trends.
Requirements
- 5+ Years of client management experience
- Exceptional communication, presentation, and listening skills.
- Strong grasp of technology architecture, the technology landscape, and the AI ecosystem such as Search technologies, and LLM.
- Proven ability to build credibility with key decision-makers and influencers within customer organizations.
- A thorough understanding of an Enterprise Search project lifecycle and a demonstrated ability to support organizations in advancing their AI capabilities.
- Comfortable interacting with stakeholders across various levels and departments—from executives to administrators, analysts, and IT professionals.
- Robust problem-solving and analytical abilities; adept at formulating solutions that generate tangible business value.
- Recognized skill in identifying and capitalizing on new business opportunities.
- Proven experience in implementation and project management.
- Bachelor’s degree.
- Strong knowledge of Search and big data technologies.
- Previous experience in account management, customer success, or consulting.
- Experience in enterprise software or, more specifically, Enterprise Search.
- Willingness to travel up to 25% of the time.
Benefits
- Competitive salary structure with high and uncapped earnings potential
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