About the role

CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.

Responsibilities

**What you’ll do:**
CRM Ownership & Configuration
Own and manage HubSpot, including pipelines, properties, permissions and structure.
Handle day-to-day CRM updates, requests and system improvements.
Troubleshoot issues and ensure the platform runs smoothly for end users.
Data Flow & Automation
Build and manage workflows, automations and lead routing within HubSpot.
Maintain clean, accurate and reliable data across the full funnel (Marketing → Sales → Customer Success).
Identify and fix gaps or inefficiencies in data flow and system processes.
Reporting & Insights
Create and maintain dashboards and reports to support Sales and Marketing performance tracking.
Ensure pipeline and customer data is accurate and usable for decision-making.
Process Improvement
Improve and streamline CRM processes to reduce manual work and increase efficiency.
Document workflows and ensure consistent use of the CRM across teams.
Stakeholder Support
Act as the first point of contact for CRM-related queries.
Support onboarding and training of users on HubSpot best practices.
Work closely with Sales, Marketing and Customer Success to improve system usage and adoption.

**About You**
You’re a detail-oriented, systems-savvy operations professional who knows how to turn data, tools and process into clear commercial impact across Sales, Marketing and Customer Success.
You'll bring:
2–3 years’ proven experience in owning and managing CRMs.
Familiarity with various CRM systems (e.g. HubSpot, Zoho) and sales engagement tools (e.g. Gong, Aircall, Consensus and Gsuite).
Hands-on experience building workflows, automations and data structures.
Strong analytical skills with the ability to understand data and provide assistance with reports.
High attention to detail and data accuracy.
Clear verbal and written communication skills, with confidence working cross-functionally.
A proactive mindset and a desire to continuously improve systems and processes.

**What’s in it for you?**
You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.
What we offer:
A hybrid working environment, with teams spending three days a week in person at our office hubs.
Learning and development opportunities, including a dedicated PD budget.
24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
A parental leave program for both primary and secondary carers.
A supportive, inclusive culture where your voice is valued and heard.
The chance to grow alongside a fast-moving, ambitious organisation.
Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
*Prior to commencing employment, you’ll need:*
A valid Employee Working With Children Check
A satisfactory National Police Check
Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)