Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
About the role
- Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.
Responsibilities
- Deliver exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs.
- Serve as a trusted advisor to utility partners for EV charging programs.
- Execute driver enrollment growth activities.
- Maintain account delivery plan and execute against the plan.
- Proactively share data-driven insights with clients.
- Own client issue resolution from triage through closure.
- Serve as the internal owner of account success and manage stakeholder expectations.
- Coordinate with WeaveGrid’s Solution Design team on non-standard projects.
Requirements
- 6+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas.
- Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally.
- Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs.
- Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode Analytics or Tableau.
- Based in the United States, willing to travel 1 to 2 weeks per month at times
Benefits
- equity (stock options)
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