Change Management Consultant delivering consultative services to clients and increasing employee adoption of Microsoft 365 solutions. Collaborating on projects and ensuring successful change initiatives within the organization.
About the role
- Senior Consultant managing customer enablement strategy for tax software platforms at Ryan. Leading onboarding, training, and adoption initiatives impacting product success and customer satisfaction.
Responsibilities
- Own enablement strategy and execution for one or more tax software platforms
- Lead onboarding, training, and adoption programs that impact product success and customer satisfaction
- Mentor junior enablement team members and share domain knowledge
- Provide training and support to new team members and peers
- Coordinate enablement initiatives for complex product segments in partnership with product owners
- Partner with Product and Customer Success to translate roadmap features into learning experiences
- Develop and manage scalable onboarding journeys across multiple formats
- Design, develop, and maintain high-impact enablement content that drives adoption
- Evaluate and optimize program effectiveness using data insights and customer feedback
- Support feature launches with communications, demos, and follow-up training
- Identify gaps in enablement coverage and recommend solutions
Requirements
- 4–6 years of experience in SaaS customer enablement, technical training, or client education
- Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
- Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia
- Familiarity with product release cycles and agile development methodologies
- Strong communication skills, including the ability to present to cross-functional stakeholders
- Bachelor's degree preferred, or equivalent experience in enablement, education, or customer-facing SaaS roles
- Valid driver’s license required.
Benefits
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
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