Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
Responsibilities
- As a Customer Success Manager, your role is to deliver exceptional service to our clients.
- You will make an impact every day by supporting our clients and partners in the restaurant sector.
- You provide outstanding assistance and support to our restaurant partners from onboarding through to adoption of our tools.
- You handle incoming requests and always strive to create a positive experience for every customer.
- You contribute to documenting our internal processes to streamline the onboarding journey.
Requirements
- You have excellent organizational skills.
- You adapt quickly to your environment and are proactive in proposing improvements.
- You possess excellent verbal and written communication skills.
- You are looking for a formative opportunity and are highly motivated to exceed your objectives without fear of failure.
- Bonus: You are familiar with the restaurant industry.
Benefits
- Join an ambitious team in the FoodTech sector that is undergoing rapid transformation.
- Have a direct impact on the performance and day-to-day operations of the restaurateurs we support.
- Work with a market-leading SaaS platform and a diverse, exciting base of customers and partners.
- An attractive compensation package that rewards your impact on the business.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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