Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Customer Success Manager facilitating client success in implementing the platform while managing multiple stakeholders. Engaging in strategic guidance through the project lifecycle in Switzerland.
Responsibilities
- Support and guide clients
- Manage implementation projects from A to Z, from initial configuration to go-live
- Train end users and key users at client sites
- Monitor platform adoption and identify optimization opportunities
- Handle complex support tickets and ensure customer satisfaction
- Participate in advanced pre-sales (technical demos, pilot projects)
- Understand clients' business challenges and translate their requirements into solutions
- Advise on best practices and optimal use of the platform
- Challenge existing processes and propose improvements
- Identify upsell and cross-sell opportunities
- Contribute to continuous product improvement by relaying customer feedback
- Actively contribute to the success of each customer
Requirements
- 3 to 7 years of experience in at least one of the following areas:
- Enterprise management software (ERP / B2B SaaS)
- Implementation, consulting, or support on ERPs (SAP, Abacus, Microsoft Dynamics, Odoo, etc.)
- Customer Success, Account Management, or consulting on complex B2B SaaS solutions
- Configuration and setup of business software
- Finance & Accounting
- Management of financial or digital transformation projects
- Functional consultant on finance/accounting/controlling tools
- Support or key-user experience on financial software (consolidation, reporting, treasury, etc.)
- Experience in audit or management control with a strong systems focus
- Other tech domains with a strong functional dimension
- CRM (Salesforce, HubSpot, Dynamics) - configuration and deployment
- Vertical business software (retail, industry, professional services)
- Workflow, BPM, or automation solutions
- Data/BI tools with business-facing support
Benefits
- Flexible remote work (1 day per week in the office)
- Modern office in Geneva with easy access by public transport
- Quality equipment according to employee preferences/needs (laptop, monitors, etc.)
- Access to all Swibeco discounts
- Real impact on the company's growth
- Autonomy and responsibilities from day one
- Young, dynamic and supportive team
- Rapid opportunities for advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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