Responsible for moderately complex transaction processing and reconciliation at Bank of America. Assisting in training and supporting clients with operational efficiency.
About the role
- Technical Support Engineer providing bilingual customer support focused on PLCs and SCADA at Rockwell Automation. Working with customers via phone, chat, and email to resolve technical issues.
Responsibilities
- Provide customer support by troubleshooting and solving product customer issues by the phone, chat, and email in English and Spanish.
- Work as the company liaison to the customer for topics focused on PLCs, Switches, Industrial Communications, and Software like SCADA and MES.
- Evaluate and approve the operational quality of system equipment by asking related questions.
- Communicate effectively with customers and management.
- Maintain adherence to company policies.
Requirements
- Technical degree in Electronic Engineering, Automation Engineering or similar.
- 2+ years experience in industrial automation with particular focus on SCADA, MES, PLCs and Networks.
- English and Spanish proficiency.
- Experience troubleshooting customer issues via phone, chat, or email.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library and in-person trainings for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- …and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Service Desk Support Engineer providing first and second - level technical support for a key customer expansion. Exciting opportunity with a Managed Service Provider headquartered in Sydney.
Software Support Technician providing end - user support for manufacturing ERP software solutions. Resolving issues and testing corrections to meet business requirements while collaborating with the software development team.
Technical Support Engineer at Flexera providing support for cloud infrastructure and FinOps. Ensuring customer success while troubleshooting and resolving complex issues.
IT Field Support Analyst providing technical support and maintaining IT equipment at TechnipFMC. Responsible for managing hardware assets and supporting local IT requests.
Technicien Support Informatique offrant un soutien IT de proximité aux utilisateurs et à la chaine d'approvisionnement industrielle chez Essity. Gestion des demandes, résolution d'incidents, et travail avec les équipes globales.
IT Support Analyst providing technical assistance in a hybrid workplace. Focused on user support and managing IT assets at B2e Group.
Controls Engineer providing technical support to high - profile customers for automation systems. Focused on resolving complex issues and improving service efficiency.
Technical Analyst in the Affordable Housing segment at Tenda construction company, managing cost analysis and budget for construction projects with a focus on residential buildings.
Technical Support Engineer role focusing on troubleshooting and client support. Working with an international team to improve client system performance in global trade.