Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- International Operations Specialist coordinating end-to-end logistics for events in the entertainment sector. Ensuring optimal shipping and excellent customer service across borders in a fast-paced environment.
Responsibilities
- Plays an integral role in developing and executing an overall logistics strategy to meet the diverse needs of member sport organizations, and partners.
- Coordinates and manages the end-to-end import/export processes, ensuring timely movement of a client’s goods across different countries and regions.
- Provides exceptional customer service in promptly and professionally addressing client inquiries and concerns.
- Manages relationships with international carriers, negotiates rates and secures optimal shipping options for clients.
- Collaborates with various departments, including finance and customer service, to ensure seamless operations.
- Arranges domestic and international import/export shipments via air, trucking and ocean.
- Builds and maintains strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty for long-term business.
- Communicates and collaborates with project stakeholders, clients and vendors to understand their shipping requirements and provide tailored solutions.
- Prepares and processes the necessary documents and paperwork for the import and export of goods, such as commercial invoices, packing lists, certificates of origin, and customs declarations.
- Coordinates with customs authorities to ensure compliance with import/export regulations and documentation.
- Proactively identifies cost-saving opportunities and efficiency improvements in import/export processes; stays informed on international trade regulations changes and industry trends.
- Resolves any customs clearance or transportation issues during the international shipping process, such as delays, damages, losses, or disputes to maintain the integrity of the supply chain.
- Evaluates and optimizes the efficiency, quality, and cost-effectiveness of the international shipping process, as well as identifying and implementing improvement opportunities.
- Manages daily activities, associated trackers, while optimizing delivery scheduling and planning, and organizing and supervising on-site labor force.
- Monitors, measures, manages and reports on event/project performance.
Requirements
- 2-3 Year’s Related Experience is preferred
- No previous logistics experience is required if the candidate has the propensity to grasp operational processes and procedures
- Enjoy and comfortable working in a customer service role
- Advanced computer skills including programs such as Microsoft Excel, Smartsheet and Outlook
- Must be open to change and an advocate for continuous improvement.
- Must be highly organized with the ability to multitask
- Ability to work in a fast-paced and dynamic environment; especially in project management
- Excellent communication skills
- Must be results-oriented and willing to take ownership of all assigned projects
- Team player with a positive attitude.
Benefits
- Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
- Comprehensive medical, dental, and vision plans are just the start.
- Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
- Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
- Welcoming a new addition? We offer generous paid parental leave for all parents.
- Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
- Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
- Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
- Score potential discounts on home and auto insurance through Farmers Insurance.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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