Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Partner Success Manager focusing on growing strategic partnerships in accounting and consulting for AI-native ERP company. Driving product adoption and fostering partner success in fast-paced environment.
Responsibilities
- Own and grow a portfolio of strategic accounting and consulting partners
- Run recurring partner success and business review meetings
- Develop and execute structured partner success plans
- Lead partner enablement, training, and ongoing certification efforts
- Translate complex accounting challenges into AI-powered Rillet workflows
- Drive product adoption, retention, and expansion across partner accounts
- Partner with Product to deliver real-time partner feedback and use cases
- Coordinate with Engineering to triage and resolve partner-impacting issues
- Ensure smooth handoff and alignment with Implementation and Sales
- Establish consistent execution rhythms for partner engagement and success
Requirements
- 3+ years of experience in public accounting, financial systems implementation, or financial strategy consulting
- Strong familiarity with ASC 606 and revenue recognition concepts
- Experience supporting accounting system implementations or integrations
- Comfortable operating between accounting requirements and technical workflows
- Exceptional communicator with strong relationship-building instincts
- Self-starter who thrives in fast-paced, ambiguous environments
- Highly organized with strong ownership mentality
- Product-curious and motivated to become a domain expert
- Strong judgment and structured problem-solving approach
- Experience working with SaaS companies as clients or internal stakeholders
- ERP experience
- Startup or high-growth technology environment exposure
Benefits
- Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
- Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
- Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
- Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.
Job title
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