Operations Lead at Bureau managing end - to - end operations, logistics, and vendor partnerships in a fast - paced environment. Ensuring exceptional customer experiences and operational excellence across North America.
About the role
- Operations Specialist at Ricoh overseeing order management and customer inquiries. Ensuring high levels of service and coordination across operational tasks and support.
Responsibilities
- To ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling orders from receipt to the closure of sales
- Manage all communication with all sales department orders, process all customer orders and shipment of products, and ensure optimal practices for all processes
- Monitor and evaluate all order issues, resolve discrepancies in production metrics, and ensure accurate billing of all bookings
- Generates and analyses backlog orders and participate in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments
- Produces material requirements planning (MRP) reports for specific inventories replenishment planning, based on forecasts and historical consumption data
- Monitors new item task completion for Operations support
- Monitor Operations performance in customers web portal
- Manage Operations chargeback performance and KPI
- Maintains internal requests tracking log/database for timely execution and issue closing (customer-related)
- Review customer replacement requests for data requirements and forward them to Order management for fulfillment
- Assess the validity of customer requests and coordinate product replacement and out of-Warranty repair approvals
- Provides supplemental monthly activity reports with service facilities for specific products
- Supports special customer programs with regards to requests processing, shipment coordination, and inventory movements
- Track progress and resolves kitting projects with the 3rd party warehouse
- Coordinate non-conformance reports flow to facilitate process steps to close
- Back up for other areas transactional functions such as Receiving
- Manage inventory counts and audits with Consumer Logistics Specialist
- Reviews inventory transactions to identify any discrepancies monthly and correct the same
- Maintains, logs, and controls in and out movements of specific customer support program inventory assets as required
- Other duties as assigned by manager
Requirements
- Bachelor's degree preferred
- Minimum of 3 years related experience
- Experience with ERP systems, preferably Oracle and Baan
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
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