Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
About the role
- Operations Lead at Bureau managing end-to-end operations, logistics, and vendor partnerships in a fast-paced environment. Ensuring exceptional customer experiences and operational excellence across North America.
Responsibilities
- own and scale end-to-end operations in a high-growth market
- lead delivery & installation, build strong vendor partnerships
- ensure seamless customer experience from order confirmation through to final installation
- oversee full-cycle order management to ensure accuracy and timeliness
- manage inventory allocation and planning in coordination with global supply teams
- lead delivery and installation operations and manage third-party installer relationships
- ensure compliance with local regulations and operational requirements
- partner with Sales to deliver a best-in-class end-to-end customer experience
- monitor operational costs and establish key performance metrics
- identify and implement process improvements
Requirements
- approximately 5+ years of experience in operations, logistics, supply chain, or field service delivery
- strong track record of managing third-party vendors or installation partners
- strong operational mindset
- financial literacy and operational discipline
- ability to manage complexity, resolve escalations, and continuously improve processes
- strong communication skills and sound judgment
- highly organized and detail-oriented
Benefits
- extended health and dental benefits
- three weeks of vacation plus a birthday off
- one week of sick leave
- four weeks of remote work
- health or wellness spending account
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