Senior Microsoft Dynamics 365 CRM Consultant organizing workshops and collaborating with clients. Providing technical support and driving software development in CRM solutions.
About the role
- Customer Success Manager managing client portfolios for AI-driven commerce. Responsible for building relationships and driving product adoption in customer organizations.
Responsibilities
- Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors
- Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards
- Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap
- Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams
- Manage renewals and maintain awareness of commercial agreements, budgets, and account performance
- Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution
- Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations
- Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals
Requirements
- 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company
- Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment
- Strategic thinker with strong analytical, organisational, and problem-solving skills
- Experience with CRM/CSM platforms preferred
- Familiarity with technical concepts and ability to work closely with technical teams
- Excellent communication, interpersonal, and presentation skills
- Strong understanding of customer lifecycle and subscription business metrics
- Fluent in English, with professional proficiency in either French, Spanish, or German.
Benefits
- Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
- Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
- Opportunity to make significant impact on the company's digital growth strategy
Job title
Job type
Experience level
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Not specified
Degree requirement
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