Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
RS
Hybrid IT Customer Support Specialist – m/f/d
Posted 3 months ago
About the role
- Customer Support Representative at EDIT Systems GmbH providing support for ERP solutions to clients. Managing customer inquiries and onboarding processes in a hybrid work environment.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Management of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing 1st- and 2nd-level support
- Act as an interface between customers, the development team and product management
- Coordination and delivery of webinars and training sessions
- Creation of FAQs, documentation and help videos, and optimization of self-service resources
Requirements
- You have successfully completed a technical or business-related degree, e.g. (Business) Informatics, and demonstrate broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
- Ideally, you have initial professional experience as an ERP consultant/developer or have already acquired ERP expertise in a responsible position
- You bring a strong process understanding for medium-sized companies as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills
Benefits
- Work–life balance: Flexible working hours, home office arrangements
- Development: Opportunities for personal development and challenging assignments in international, demanding projects
- Security: Permanent employment in a continuously growing company, attractive compensation with the option of a company car also for private use
- Company culture: Flat hierarchies, short decision-making paths, informal first-name basis across all levels, a creative and comfortable atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
- Work environment: Equipped with modern work tools, free beverages and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Support Agent providing service to German - speaking clients in Athens. Working remotely or onsite with thorough training and relocation assistance available.
Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.