Patient Support Specialist ensuring access to medications by engaging with medical insurance payers. Providing program information and reimbursement support for specialty medications and copay assistance programs.
RS
Hybrid Customer Support Representative in IT
Posted 2 months ago
About the role
- Customer Support Representative for reybex ERP products, assisting clients and coordinating support, onboarding, and training. Working for an innovative IT solutions provider in Germany.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Support of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing assistance as part of 1st- and 2nd-level support
- Acting as an interface between customers, the development team and product management
- Coordination and delivery of webinars and training sessions
- Creation of FAQs, documentation and help videos as well as optimization of self-service options
Requirements
- Technical or business degree, e.g., Business Informatics/Computer Science
- Broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
- Initial professional experience as an ERP consultant/developer or in a responsible role
- Strong process understanding of medium-sized companies (SMEs)
- Excellent methodological skills (presentation and facilitation)
- Good SQL and programming skills
- Confident German and English language skills (spoken and written)
Benefits
- Work–life balance: flexible working hours and home office arrangements
- Development: opportunities for personal growth and challenging assignments in international, high-level projects
- Security: permanent employment in a continuously growing company, attractive compensation with the option of a company car for private use
- Company culture: flat hierarchies, short decision-making paths, informal address across all levels, creative, feel-good atmosphere, open and very positive working climate, a culture of feedback and learning from mistakes, hands-on mentality
- Work environment: equipped with modern work tools, free beverages and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Providing patient health care services enabling access to prescription medications at ConnectiveRx. Engaging with Medical Insurance Payers and Pharmacy Benefit Managers to document coverage options.
Customer Support professional for the Italian market offering assistance via phone and email. Involves collaboration with various stakeholders and managing OTA connections.
Customer Success Assistant providing support to clients in a specialized business school. Assisting in client onboarding and maintaining high service quality via WhatsApp.
Analista de CX facilitando a operação da plataforma para clientes da Tivita. Atuando em problemas e melhorias com foco na eficiência dos processos.
Technical Support role in a healthcare software company assisting clients with the Conecte/W system. Responsibilities include diagnosing problems and maintaining records in ERP.
Sales Support Specialist supporting managers in the sales process for a Language Services Provider in Madrid. Prospecting leads, qualifying customers, and maintaining CRM information for effective sales management.
GFEBS ERP Business Support Specialist providing support for U.S. Army Test & Evaluation Command financial operations. Ensuring effective execution of financial and funds management operations for approximately 600 users.
Customer Service Agent providing solutions for bike - components customers via email and chat. Collaborating with teams to ensure efficient service and quality support in a dynamic environment.
Customer Service Administrator supporting sales operations at NCH Europe, handling customer interactions and processing orders. Joining a positive and collaborative team culture in a hybrid role based in the UK.