Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
About the role
- Measuring and managing real-time reputation performance across customer feedback channels. Collaborating with teams to drive insights and engage customers effectively.
Responsibilities
- Measure, manage, and scale real-time reputation performance
- Collaborate with cross-functional teams to drive customer satisfaction
- Analyze customer feedback to uncover predictive insights
- Serve as a liaison between the company and its stakeholders
- Implement strategies for improving customer engagement and experience
Requirements
- Strong understanding of customer feedback channels and reputation management
- Excellent communication and interpersonal skills
- Experience with data analysis and predictive insights
- Ability to work collaboratively in a team-oriented environment
- Experience in managing multiple stakeholders
- Previous experience in a related field preferred
Benefits
- Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
- Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
- Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
- Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
- OPD: As part of your health benefits, Employees are entitled to an annual OPD allowance of ₹7,500.
- AHC: All employees are eligible for one complimentary Annual Health Check each year.
- Company Holidays: 10 paid holidays per year (see annual Holiday Calendar)
- Casual/Sick Leave: 12 days per year (pro-rated)
- Earned Leave: 2 days per month (pro-rated)
- Extended Company Holidays: 4 additional paid days off
- Maternity Leave: 6 months
- Paternity Leave: 10 working days
- Bereavement Leave: 10 working days
- Car Lease Program that allows employees to lease a car with no upfront cost or down payment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Digital Customer Success Manager enhancing engagement for a high - volume portfolio at Euna Solutions. Focusing on operational efficiency, automation, and maintaining customer success for over 300 accounts.
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