Account Manager handling enterprise accounts and strategic growth for human risk management solutions. Leading renewals and expansions in partnership with Customer Success and Sales teams.
About the role
- Key Account Customer Relationship Manager overseeing sales and service relationships for customer accounts in South Africa. Acting as a primary contact and providing solutions for customer growth.
Responsibilities
- The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts.
- The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth.
- This role will be reporting to the UK business.
Requirements
- Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
- Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
- Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
- On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
- Provides the customer with a “One Stop Shop” desk based named contact into the business.
- Offers Intensive “Wraparound Care” for risk customers with priority planning process.
- Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
- Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
- Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
- Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
- Target for business growth sales & service team and individually on specific accounts.
- Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
- Responsibility for retention of owned portfolio and supporting branch.
- Co-ordinate key account reporting and analyse issues up front to proactively resolve.
- The 100% delivery of profiled customer closed loop solution.
- Complete ‘Account Reviews’ with portfolio customers
- Maintain customer portals
- Key Deliverables
- To achieve agreed retention & growth targets within designated portfolio
- To deliver and exceed portfolio & customer SLA’s within the agreed account plan and strategy.
- To source solutions for all customer queries against designated portfolios through on-going negotiation with key touch points within the Business.
- To deliver an improved customer satisfaction for “New” & “Existing” customers in relation to account set up and mobilisation.
- The account manager will analyse RI performance for service and operations against agreed customer SLA’s and make recommendations and deliver long term improvements.
- The Account Manager will ensure the CRM management of the account is accurate at every level & that customer interaction are reflective in all primary data systems
- The account manager will work with customers educating and developing their understanding of our business regulations and compliance to support lean processes that mutually benefit the business and customer.
Benefits
- Company contribution to Medical Aid and Pension / Provident Fund
- Opportunity for Growth and Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Clinical Territory Manager responsible for driving sales and market adoption of medical devices at MedRhythms. Leverage clinical expertise to educate and support healthcare professionals.
Founding partnerships leader driving healthcare partnerships for patient advocacy startup. Engaging community hospitals, provider groups, and senior living communities to build referral pipelines.
Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
Junior Sales/Partner Manager role in a fast - growing Social Media startup connecting Boomers with Zoomers. Develop sales skills, generate leads, and manage client relationships in a vibrant team environment.
Senior Key Account Manager at CREA managing e - commerce journey and driving brand growth. Collaborating across teams to enhance customer experience and brand portfolio in Southeast Asia.
Director at Manulife managing strategic partnerships, vendor contracting, and performance oversight. Leading vendor negotiations and relationship management ensuring alignment with business objectives.
Private Client Relationship Manager at RSC Insurance Brokerage, developing relationships with high - net - worth clients and servicing their insurance needs. Collaborating with underwriters and claims specialists to ensure seamless service.
Account Manager, Biologics driving sales for Smith+Nephew in hospitals and care centers. Focusing on relationships and product education to achieve territory sales goals.
Territory Manager driving growth and relationships for Shawgrass, a leading synthetic turf provider, across the Southeast region. Focused on outreach, partnerships, and product presentations.