Customer Insights Analyst joining a hybrid team at MVP Health Care analyzing claims data to inform business strategy and enhance health care delivery.
About the role
- Business Analyst in Rentokil Initial's AI team, bridging business needs and AI solutions. Shape next-gen technology deployments across 90+ countries with agile methodologies.
Responsibilities
- Champion business value: Actively participate in defining and articulating the business justification for application projects that introduce new or improved processes.
- Translate vision into actionable requirements: Gather a deep understanding of current operations, define future state business processes, and translate these into clear, actionable User Stories that guide our development teams.
- Support quality assurance: Partner with the business users to define robust acceptance test scenarios, empowering them to validate that solutions meet business needs.
- Facilitate successful adoption: Provide essential transition support and contribute to change delivery efforts, ensuring our user community effectively adopts new systems and realizes the intended business benefits.
- Domain level knowledge: Have a good understanding of the domain that this role sits within (e.g. Service, Sales, Back office etc)
- Strategic Investigation & Opportunity Identification: Bridging Business & Technology: Leverage your business acumen to assess and advise on the practicality of different solution alternatives, skillfully integrating technical possibilities with operational realities.
- Take ownership of the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools.
- Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.
- Documentation & Agile Delivery: Eliciting, analysing, and documenting detailed functional and non-functional requirements.
- Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams.
- Analysing current and future state business processes, identifying gaps, and proposing optimisations.
- Apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects.
- Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work.
- Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development.
- Participating. actively in agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to provide clarity and context to the development team.
- Business Readiness & Change Management: Conduct comprehensive business impact assessments to understand how proposed changes will affect business units and individual roles
- Providing ongoing clarification to development and testing teams during sprints to ensure solutions align with business intent.
Requirements
- Has achieved proficiency in the tasks of Business analysis with 3+ years experience in a Business Analysis role.
- Domain level experience within the relevant area.
- Performs work activities covering technical, financial and quality aspects.
- Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints
- Comprehensive knowledge of Agile frameworks and development life-cycles.
- Understands the interdependencies of business processes and information systems.
- Has achieved proficiency in the task of Requirements definition and management
- Is experienced in communicating with stakeholders at all levels, singly and in groups.
- Fluent in the AI landscape, including Machine Learning
Benefits
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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