Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
About the role
- Manager for Customer Care Center at RENK guiding sales of complex spare parts and services for military and civilian drive solutions. Leading a team and ensuring customer satisfaction through technical advice.
Responsibilities
- Responsibility for the sale of technically sophisticated spare parts and services
- Technical advice to customers in cases of damage, upgrades, overhauls and commissioning
- Leadership of a group of currently 13 employees
- Processing and tracking of inquiries
- Identifying customer requirements and needs
- Close collaboration with other group and department leaders and clarification of technical details with the design/engineering department
Requirements
- Degree in Mechanical Engineering or a comparable field
- Initial experience in people management/supervision
- Several years of relevant sales experience and commercial/business understanding
- Confident use of MS Office, SAP and CRM systems
Benefits
- 30 days of vacation per year
- Fair and competitive compensation according to the IG Metall collective agreement, including special payments
- Support for fitness and well‑being
- Balanced meals in the company canteen
- Subsidies for environmentally friendly mobility throughout Germany
- Company pension scheme with attractive employer contributions
- Diverse opportunities for personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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