Support Client Director in delivery and manage team capabilities for timely execution. Collaborate internally and externally to drive innovative solutions for clients and Dentsu.
About the role
- Relationship Manager responsible for managing Mid-Market accounts at LexisNexis. Fostering client relationships and driving customer retention for legal and AI solutions.
Responsibilities
- Grow a prescribed territory of customers, primarily in the Mid Law segment, through sales to those customers
- Maximize subscription renewals and retention by increasing product adoption, usage, visibility and by strengthening relationships with decision makers
- Work alongside the wider New Zealand sales team, including the Customer Development Manager for complex upsell and/or complex retention efforts and specific projects around Protege (AI) product offerings to larger Mid Law accounts
- Partner with Business Development team on New POS opportunities where applicable as well as other stakeholders within the LexisNexis New Zealand business
- Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
- Actively build strong relationships with key internal and external stakeholders
- Maintain accurate CRM records and sales forecasts
Requirements
- Degree qualified (Business, Economics, Finance or Marketing preferred) with 8+ years relevant work experience
- Minimum 5 years Key/Strategic Account Management experience using solution and consultative selling approaches
- AI Fluency and have strong understanding of the business benefits of AI (preferred)
- Understanding of New Zealand’s legal system with sound market knowledge ideally in legal /professional / risk (highly advantageous)
- Territory and stakeholder management at executive level with the ability to nurture relationships at a strategic level
- Excellent communication and conflict resolution skills and proven ability to negotiate
- Ability to write proposals and other communications to describe business requirements and proposed solutions
- High level presentation skills
- Strong communication skills with ability to build relationships
- Strong numeracy skills, sales reporting and CRM management with proficiency in MS Excel
Benefits
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
- Global discounts and free wellbeing & learning classes
- Electric Vehicle Novated Leasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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