Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Responsibilities
- Engage directly with customers, building strong relationships
- Drive adoption of LexisNexis Practical Guidance and support retention and growth across strategic accounts
- Work closely with client senior decision makers, knowledge managers, and practice teams
- Collaborate with internal sales, product, and content teams to deliver insights
- Shape product value propositions and influence future solutions
Requirements
- Tertiary qualified (legal and/or communications qualification preferred)
- Prior experience in a customer-facing role preferably within legal software or subscription-based content products
- Exceptional communication and stakeholder engagement skills
- Strong commercial acumen with a customer-first mindset
- Confidence delivering presentations, demonstrations and training sessions
- Understanding of legal practitioner workflows and challenges
- Experience working in a law firm, in-house legal, or legal knowledge team desirable
- High level of emotional intelligence, resilience, and problem-solving skills
- Collaborative and proactive approach with excellent time management.
Benefits
- Life insurance and income protection
- Employee Assistance Program
- Referral Bonus
- Flexible working arrangements
- Access to learning and development resources
- Annual flu vaccinations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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