Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- CRM & Automation Specialist at REGION10 GROUP working with HubSpot and automation tools. Optimizing internal systems and processes for improved efficiency and productivity.
Responsibilities
- Administration & further development of HubSpot: setup, maintenance and optimization of workflows, pipelines, dashboards and reports.
- Automation & Integration: design, implementation and maintenance of automations using Make.com and n8n to connect marketing, sales and service processes.
- Process analysis & optimization: analyze existing CRM and data processes and implement efficient, scalable solutions.
- Interface management: develop and maintain integrations between HubSpot and third-party systems (e.g., ERP, e‑commerce, support systems).
- Quality assurance & data management: ensure data quality, segmentation and compliance (e.g., GDPR).
- Support & training: assist internal teams in using the CRM system and deliver training sessions.
Requirements
- Experience in tool management, digitalization, IT-related process optimization or automation
- Solid knowledge of common cloud/SaaS systems (e.g., HubSpot, Jira, Make, Dropbox, SharePoint, Easybill)
- Strong understanding of processes and data flows – you recognize patterns, gaps & opportunities
- Analytical thinking, structured working style and a high level of personal responsibility
- You are a true “bridge-builder” between technology, people & processes
- Very good German language skills; ideally good English skills as well
Benefits
- €1,000 welcome bonus upon successful start with us
- State-of-the-art equipment – work with high-quality hardware from Apple, Dell & Logitech
- Creative freedom in a central key role – you’ll make a real impact
- Home office & remote work options – work where you are most productive
- Flexible working hours with time tracking – flexibility with structure
- Complimentary specialty coffee & soft drinks in the office
- Canteen with breakfast & lunch – freshly prepared daily at an affordable flat rate
- Rooftop terrace – perfect for breaks, brainstorming or evening sunsets
- Team events such as summer party & Christmas celebration
- Individual training and development opportunities – for your professional and personal growth
- Free parking & good transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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