Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- CRM & Automation Specialist optimizing HubSpot, Make.com & n8n systems for REGION10 GROUP GmbH. Collaborating on internal processes and quality assurance within a hybrid environment.
Responsibilities
- Administration & development of HubSpot: setup, maintenance and optimization of workflows, pipelines, dashboards and reports.
- Automation & integration: design, implementation and maintenance of automations using Make.com and n8n to connect marketing, sales and service processes.
- Process analysis & optimization: analyze existing CRM and data processes and implement efficient, scalable solutions.
- Interface management: develop and maintain integrations between HubSpot and third-party systems (e.g., ERP, e-commerce, support systems).
- Quality assurance & data management: ensure data quality, segmentation and compliance (e.g., GDPR).
- Support & training: support internal teams in using the CRM system and conduct training sessions.
Requirements
- Experience in tool management, digitization, IT-related process optimization or automation
- Solid knowledge of common cloud/SaaS systems (e.g., HubSpot, Jira, Make, Dropbox, SharePoint, Easybill)
- Strong understanding of processes and data flows – you identify patterns, gaps & opportunities
- Analytical thinking, structured working style and high degree of personal responsibility
- A true bridge-builder between technology, people & processes
- Very good German skills, ideally good English skills as well
Benefits
- €1,000 welcome bonus for your successful start with us
- State-of-the-art equipment – work with high-quality hardware from Apple, Dell & Logitech
- Creative freedom in a central key position – you can make a real impact
- Home office & remote option – work where you are most productive
- Flexible working hours with time tracking – flexibility with structure
- Free specialty coffees & soft drinks in the office
- Canteen with breakfast & lunch – freshly prepared daily at an affordable flat rate
- Rooftop terrace – ideal for breaks, brainstorming or sunset after-work moments
- Team events such as summer party & Christmas party
- Individual training and development opportunities – for your professional and personal growth
- Free parking & good transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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