Sales role at Sparklight focusing on building B2B client relationships and showcasing broadband services. Engage with community leaders while driving sales and customer satisfaction in Texas.
RS
Hybrid Technical Customer Support Representative – Premium Telecommunications Provider
Posted 4 months ago
About the role
- Technical Customer Support Representative for a German telecommunications provider assisting customers with DSL, mobile, and cable inquiries.
Responsibilities
- Handling technical customer inquiries related to DSL, mobile, cable, and fiber-optic services
- Handling technical customer inquiries regarding devices as well as product and tariff/package advice
- Managing network-related complaints in customer interactions (mobile postpaid)
- Handling third-party provider inquiries (Netflix, Sky and others)
Requirements
- Technical understanding with an affinity for telecommunications products and services (mobile, DSL)
- Confident use of computers and IT systems
- Service-oriented mindset and behavior
- Strong communication and presentation skills
- Quick comprehension and empathy
- Excellent German language skills, written and spoken (C1 level), and confident use of common PC applications.
Benefits
- Permanent contract from day one
- Welcome bonus paid over the first 6 months
- Fixed salary plus uncapped monthly bonuses
- Increasing paid leave entitlement up to 26 days
- Hybrid working including an allowance (remote work from home after onboarding)
- Contribution to commuting costs if your residence is outside the city
- Taxi vouchers for late shifts to ensure you get home safely
- Training and development program "Talent"
- Comprehensive onboarding program (training + individual day-to-day support)
- Additional health insurance with Bulstrad
- Discounted Multisport gym/sports cards
- Monthly food voucher worth 150 BGN
- Exclusive discounts with our partners (fashion, travel, wellness, bookstores)
- Positive, modern work environment
- Free fruit and beverages in the office, and monthly special events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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