Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service Agent supporting energy companies in Germany with a focus on customer inquiries and assistance. Handling situations involving contracts, tariffs, and service requests with professional training.
Responsibilities
- Handling customer inquiries — by phone and in writing
- Answering questions about contracts, tariffs and invoices
- Assisting with supplier switches and electricity/gas connections
- Working as part of the customer service team
Requirements
- Motivation and willingness to learn during our initial basic training
- Quality and empathy are essential
- Ability to assist customers effectively on the first phone call
- Enjoyment of the work — it comes across in your voice
- Conscientious and goal-oriented approach to completing tasks
Benefits
- Permanent employment contract
- Working hours between 07:00 and 19:00
- Fully paid basic training
- Work-from-home by arrangement
- Personal development opportunities (communication, numeracy, etc.)
- Opportunities for advancement through talent development
- Financial contribution towards the Deutschlandticket
- Free sports activities in the company gym
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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