Community Operations Specialist managing community engagement and user interaction for AI company in Japan. Collaborating with global teams to enhance user experience.
About the role
- Auxiliar de Operações responsible for supporting insurance brokers and related operations in Brazil. Engage with the insurance network to resolve inquiries and ensure satisfaction.
Responsibilities
- Provide support to the network's brokers, business units, regional units, insurance companies and others, understanding their requests, directing solutions, and ensuring the satisfaction of those involved:
- Contact insurance companies to clarify doubts, resolve outstanding issues, and relay information to brokers;
- Review and forward notification emails regarding outstanding issues, rejections and claims;
- Maintain and control the record of case handling and communication history;
Requirements
- High school diploma;
- Knowledge of insurance and administrative customer service routines is a plus;
- Basic knowledge of Google Workspace (Gmail, Docs, etc.);
Benefits
- Organize your schedule within our semi-flexible working hours.
- Home office allowance to help with everyday expenses.
- Meal and food vouchers on the Flash Benefícios card.
- Take care of your health with our Bradesco dental plan and national health plan Seguros Unimed (no monthly fee charged to the employee and their children).
- Ergonomics allowance in the first month to help equip your home office.
- Feel protected with MetLife life insurance.
- Paid day off on your birthday to celebrate however you wish.
- Childcare assistance for company parents.
- Access to Treinacorr (corporate university) to further your knowledge.
- For mental well-being we offer psychological support with the Em Si Psicologia team.
- For physical well-being we subsidize part of your gym membership through Gympass.
- Pharmacy card from Brasil Convênios for purchases with exclusive discounts and flexible payments (payroll-deducted).
- Network of partnerships and discounts at various establishments such as Gazeta do Povo, Descomplica, FGV, Open English, among others.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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