Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Multilingual Customer Service Agent providing customer assistance across phone, email, and chat in Algarve, Portugal. Requires fluency in Dutch, German, or French, and strong English skills.
Responsibilities
- Provide excellent customer support across voice, chat, and email
- Handle both inbound and outbound customer interactions in a professional manner
- Aim to resolve customer issues on the first contact whenever possible
- Manage complaints and escalations with a calm and solution-focused approach
- Log and update customer information accurately using CRM and ticketing platforms
- Work according to service level agreements (SLAs) and quality guidelines
- Meet individual and team performance targets related to quality, productivity, and customer satisfaction
- Keep up to date with product knowledge and process changes
- Ensure compliance with data protection and internal security procedures
Requirements
- Fluency in Dutch, German, or French, plus strong English skills
- At least 2 years of experience in customer service or a contact centre environment
- Confident supporting customers via phone, email, and live chat
- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)
Benefits
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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