Hybrid Key Contract Manager

at Reconomy

• Job title: Key Contract Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Telford, United Kingdom

About the role

• Key Contract Manager at Reconomy Connect focusing on sustainable resource management and client relationship development. Manage strategic accounts and enhance waste management practices.

Responsibilities

• Manage and maintain a strategic client account site(s) in line with revenue and budget targets ensuring profitability, stability and retention of the clients business.
• Ensure that service delivery is being carried out accordingly and proactively seek sustainable development opportunities and identify optimisations across the estate with our client.
• Manage existing areas and locations, continually assessing the current waste solution in respect of practical delivery of requirement and value for money.
• Lead and manage your team in order to ensure that the service provided meets the clients requirements and standards through regular reviews, checks and monitoring of site performance.
• Provide proposals as to how services could be improved, demonstrating enhanced service, ease of use and commercial benefit.
• Monthly preparation and analysis of client management information.
• Develop and maintain a relationship with key contacts and influencers on site.
• Investigate and advise on any issues with service providers.
• Maintain a flow of timely information to the client and Reconomy offices regarding changes or further opportunities on site.
• Resolve any client-related issues or disputes.
• Review site practices and routines to ensure compliance with best practice and relevant legislation.

Requirements

• Solid experience in waste management solutions and best practice.
• Business and customer-oriented team player with ability to form alliances.
• Strong influencing and communication skills at all levels within an organisation.
• Ability to handle and manage high volume of work, short deadlines and travel.
• Confidence with information analysis and problem solving.
• Excellent business acumen.
• Comfortable using the Microsoft Suite.
• Full UK driving licence.
• Overnight stays to be expected from time to time.

Benefits

• **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
• **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• **Community engagement:** Volunteer days and collaboration with local charities
• **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
• **Company car