Manager overseeing assessment and improvement of Welfare and Self - Reliance products and services. Ensures impactful delivery of humanitarian efforts worldwide with an emphasis on strategic evaluation and reporting.
About the role
- Delivery Manager managing C-Level partnerships and leading teams in IT Managed Services. Driving service excellence and business growth for dynamic company in Germany.
Responsibilities
- Strategic partnership: You act as the central sparring partner for our customers up to C-level (CIO) and develop long-term relationships.
- Holistic leadership: You assume overall responsibility — operationally, financially and for personnel — for our "Customer Center".
- Leadership of leaders: You coach your team leads, support their development and foster a high-performance culture to ensure optimal service quality.
- Service excellence: You manage strategic service delivery and are the decisive authority in critical escalation cases (Major Incidents).
- Business growth: You identify revenue opportunities, negotiate contracts confidently and actively support tenders with key accounts.
- Operational management: You have budgets, resources and KPIs firmly under control and make well-founded staffing decisions.
- Transformation: You proactively shape transitions and change processes and ensure timely achievement of strategic goals.
Requirements
- Experienced leader: You have several years of leadership experience in IT managed services and have successfully coached and developed team leads.
- Service expert: ITIL processes and IT Service Management are your domain. You know how to manage budgets and deploy resources efficiently.
- Confident communicator: Whether with your own team or at C-level (CIO) with customers — you present yourself with negotiation confidence, authenticity and diplomacy.
- Strategic thinker: You recognize economic levers, make clear decisions and have experience supporting transition projects.
- Technical foundation: You bring a solid IT background to understand your customers' challenges without needing to perform administrative tasks yourself.
- Mindset: You act entrepreneurially, keep an overview even in critical phases and combine a service-oriented approach with assertiveness.
Benefits
- Open corporate culture: Experience a transparent and appreciative culture — achieving more together.
- Permanent employment: Start in a permanent position with an innovative, dynamically growing company.
- Mentoring & onboarding: We support you with mentoring and an individually tailored onboarding for an optimal start.
- Scope to shape your role: Implement your ideas independently and help shape our company culture and values.
- Flexibility & work–life balance: Benefit from remote and location-independent work and a flexible working-time model.
- Health & wellbeing: Take advantage of diverse health and fitness offers through our work–life portal.
- More for you — Corporate Benefits: Enjoy exclusive discounts and attractive offers via our corporate benefits portal.
- 30 days of vacation: Enjoy ample time for rest and recuperation.
- Employee referral program: Recommend new colleagues and receive attractive cash rewards for successful hires.
- Broad personal and professional development opportunities, including cross-departmental options.
- Ice cream flat-rate in summer: Enjoy unlimited cool treats in the office on hot days.
- Drinks & fruit: Help yourself to free beverages and fresh fruit at any time.
- Monthly team breakfast: Start the day relaxed with your colleagues.
- After-work events: Get to know your team outside of work at regular events.
- Fringe benefits: Receive monthly extras via a flexibly usable benefits card.
- Bike leasing: Use our bike-leasing program for environmentally friendly and flexible mobility for private use and your commute.
- Capital-forming benefits: Secure additional financial advantages for building assets.
- Anniversary bonus: Celebrate your company service with attractive rewards at special milestones.
- Time off in lieu: Easily compensate overtime with time off.
- Company car: Enjoy comfortable mobility with a company vehicle.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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