Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
About the role
- Customer Success Representative at Reconomy providing operational support for international clients. Collaborating with internal teams and monitoring supplier performance in a hybrid work environment.
Responsibilities
- Provide daily operational support to our international clients
- Log and manage customer queries efficiently and accurately
- Ensure high levels of customer satisfaction and retention
- Liaise with key stakeholders across departments to gather data and resolve customer and supplier issues
- Maintain clear communication with internal teams, clients, and suppliers
- Proactively manage deadlines, escalations, and operational risks
- Monitor supplier performance and support analytics-driven improvements
- Protect and strengthen Reconomy’s reputation through professional relationship management
Requirements
- 2–4 years of experience in an international commercial customer service/support role
- Working knowledge of logistics processes and Supply Chain (nice advantage)
- Experience working with CRM tools and Tableau
- Strong MS Excel skills
- Experience analysing data and identifying trends
- Excellent written and spoken Business English
- Strong commercial mindset — balancing customer satisfaction with business needs
- Positive, proactive, and solution-focused attitude
- Strong ownership mindset and ability to work independently
- Conflict resolution skills and ability to prevent escalations
Benefits
- This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You will also be able to develop your skills within the exciting and challenging market of Reverse Logistics!
- Hybrid working environment
- Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.
- We offer a competitive salary alongside other benefits*
- Our office is easily accessible located near the city center of Bucharest, and designed to make you feel at home
- 21 working days of annual leave, plus 2 additional days allowed for participation in volunteering programs, and 1 extra day off for your birthday
- Meal vouchers: 40 RON per working day (taxed according to current legislation)
- Private medical subscription at Regina Maria.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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