Program Operations Administrator managing the regulatory process for the Board of Clinical Social Work. Overseeing administrative functions and supporting board services with a focus on compliance and staff supervision.
About the role
- Programme Manager leading the Welcome Points rollout for Rail Delivery Group. Overseeing project delivery and stakeholder engagement to enhance accessibility in rail services.
Responsibilities
- Lead the programme – represent it, resolve blockers, have a strong and capable team, set direction and manage multiple workstreams simultaneously
- Establish, maintain and manage programme and project plans, tracking and monitoring progress and issues and taking necessary actions and decisions
- Develop and maintain productive and professional stakeholder relationships to ensure that programmes are delivering to industry needs and realising the required benefits
- Manage risks, issues and change. Initiate corrective action against identified risks and issues to achieve programme objectives. Manage change considering business benefit and impact on costs and time
- Set up the appropriate governance for the Programme in line with RDG’s existing governance structure. Responsible for providing reports and papers for that governance and stakeholders
- Line & matrix manage and support project delivery teams in their day-to-day delivery achieve the performance needed to successfully deliver the objectives of programmes
- Adhere to RDG Project Delivery Framework standards and procedures and identify and implement improvements to these standards and procedures.
- Manage Programmes of value of between £5m and £15m.
- Lead engagement with DfT, GBR, TOCs and accessibility stakeholders to support the national rollout and strengthen collaboration
- Represent the Welcome Points programme at Programme Boards and senior forums, clearly articulating scope, timelines, and progress.
- Represent the programme at events and forums, championing and promoting the initiative
- Coordinate strategic stakeholder engagement to support station selection, deployment planning, and industry alignment.
Requirements
- Broad vocational experience ideally within Transport, Travel, Retail, Utilities, Professional Services
- Experience working with both Agile and Prince 2 methodologies, qualified in programme management (e.g. Managing Successful Programmes (MSP)
- Delivery of programmes/projects within the agreed constraints of time, budget and high-level scope. This includes demonstrated experience in prioritising activities (including where necessary supplier priorities) and ensuring appropriate actions are regarding managing issues and risks and approving changes.
- Experience of delivering programmes or projects with multiple external stakeholders
- Ability to make decisions relating to project priorities, change management (e.g. scope, time, contractual), financial and commercial changes.
- Experienced in developing project plans for and assuring delivery of priority projects.
- Identifying and documenting risks, issues, dependencies, assumptions and decisions and the associated management, with the appropriate action owner, to remediate.
- Demonstrated leadership skills, leading and getting the best out of project teams and individuals
- Excellent communication skills, liaising with all senior executives, stakeholders, Industry boards and project team members, through the provision of high-quality multi-media reports, presentations, demonstrations and focus groups to influence decisions, make recommendations and provide support on business management.
- The ability to think strategically in your approach to delivery of the project aims.
- Experience of managing high impacting programmes of between £5m and £15m.
- Experience working in accessibility and/or customer experience programmes
- Confident influencing skills, including senior-level engagement
- Ability to manage sensitive policy, operational and stakeholder issues
Benefits
- 75% off rail travel for personal and family use, plus international rail discounts.
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Season ticket loan for commuting costs.
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
- Pension scheme – up to 11.58% employer contribution.
- Private medical insurance (Vitality PPP) including mental health and specialist care.
- Discounted gym membership and access to wellbeing programmes.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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