Customer Advisor representing client image and ensuring effective communication. Engaging in operational management and administrative tasks for customer satisfaction at Konecta.
About the role
- Adviseur Bedrijvendesk role assisting MKB clients with their daily banking needs at Rabobank. Engaging in customer support and providing solutions for banking inquiries in a hybrid working setup.
Responsibilities
- Als Adviseur Bedrijvendesk start je met een opleidingsprogramma van zeven weken waarin je volledig voorbereid wordt om als Adviseur Bedrijvendesk in de praktijk aan de slag te kunnen gaan
- Je begeleidt klanten online bij vragen over Dagelijkse Bankzaken zoals bankpassen, creditcards en mobiel bankieren
- Je analyseert klantbehoeften en zorgt voor passende oplossingen of schakelt collega’s in
- Je draagt bij aan commerciële teamdoelen en signaleert verbetermogelijkheden in de dienstverlening en processen
Requirements
- Verplicht HBO diploma
- Basiskennis van dagelijkse bankzaken
- Commerciële en dienstverlenende mindset
- Klantgerichte focus
- In staat klantbehoeften te inventariseren en analyseren
- Probleemoplossend vermogen
- Woonachtig in de regio Achterhoek
Benefits
- Thirteenth month's salary and 8% holiday allowance
- 10% Employee Benefit Budget
- EUR 1,400 development budget per year
- Hybrid working: balance between home and office work
- A pension, for which you can set the maximum amount of your personal contribution
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