Junior HR Services Assistant delivering team member HR service support at QVC Group. Operates as first point-of-contact for HR policies and processes in a hybrid role.
Responsibilities
Delivers Team Members HR Service support to managers and Team Members
Provides information and resolution to issues about calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Performs HR data entry into Workday and resolves Service Now tickets
Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
Performs duties as assigned by the Manager
Requirements
Availability to work from 3 pm to 11 pm and 5 pm to 1 am
A customer service mindset and a proactive way of working to service the customers in a “can do” attitude
Fluent English
Readiness to develop within the field of HR
Excellent communication skills, ability to operate in international, matrix organization and consumer-oriented attitude
Ability to work independently and as a team member
Ability to handle multiple tasks simultaneously in a fast-paced environment
Experience in HR or Customer Service (will be an asset)
Benefits
Private medical care
Life Insurance
Access to MyBenefit platform (Multisport included)
Eye-care reimbursement
Company performance-related bonus
Referral program with a financial bonus
1 day extra of annual leave for company-driven initiatives
Mental health support line for you and your relatives
Attractively located office with free parking space for employees
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