Personal Lines Insurance Account Handler supporting clients in Leeds by managing their insurance queries. Building relationships and providing top - notch customer service as first point of contact.
About the role
- Insurance Coordinator in Queensland Rail overseeing insurance management, claims processes, and administrative tasks. Proactive role requiring strong interpersonal skills and initiative in a hybrid work environment.
Responsibilities
- Assist with the yearly insurance renewal and administration of the corporate insurance program
- Assist in management of general insurance claims (including recoveries)
- Be responsible for monthly general insurance reporting
- Liaise with internal teams and external stakeholders (including customers, ministerial departments, insurers, insurance brokers, external legal panel in relation to general insurance claims
- Prepare and distribute insurance-related documentation, reports, and correspondence
- Support risk assessment activities and maintain accurate records
- Respond to the day-to-day needs of the business in relation to any general insurance queries
- Provide administrative support including inputting accounts for payment and management of the General Insurance Claims Management System (GIMs)
Requirements
- Initiative and problem-solving skills with the ability to think independently and work without detailed instructions
- Resilience and adaptability to navigate complex internal processes and challenges
- Excellent interpersonal and customer service skills – comfortable engaging with diverse stakeholders
- Background in claims management, insurance, legal support, or customer service
- Strong organisational and administrative skills, including proficiency in Microsoft Office
- Knowledge of insurance principles and risk management practices.
Benefits
- Balance your work and personal life with flexible working options
- Enjoy free travel to work and discounted rail travel
- QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
- Prioritise your physical, emotional and financial wellbeing with our range of free services
- You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
- Eligible employees can receive up to 100% reimbursement for professional membership fees
- Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Personal Lines Insurance Account Handler supporting a designated client portfolio. Building relationships and assisting with queries based in Leeds - West Village.
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