Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
About the role
- Providing IT support through voice, chat, and WhatsApp for Quality Digital users. Troubleshooting and resolving incidents while maintaining performance indicators.
Responsibilities
- Provide user support via our support channels (voice, chat, and WhatsApp)
- Follow procedural scripts for diagnosing and resolving issues, and for opening and closing tickets
- Record and handle incidents, and provide individual and team performance indicators
- Record, classify, prioritize, and resolve requests in the ITSM tool, or escalate them to the resolving team
- Ensure performance indicators are met (user satisfaction, SLA compliance, response time, availability on contact channels, and quality of internal processes)
Requirements
- Knowledge of troubleshooting networks, PCs, software and hardware; Service Desk tools; operating systems; and G Suite
- Currently pursuing a bachelor's degree in a Technology-related field
- Knowledge of POS (point-of-sale) systems
Benefits
- Meal and/or grocery allowance for food purchases and meals 🍴
- Medical and dental coverage for you and your family** 💙
- Pharmacy partnerships for discounts on medications** 💊
- Childcare assistance according to company policy** 🍼
- Gym membership discounts to encourage fitness** 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs** ✈
- Partnerships for language studies, technology courses, and online learning platforms** 📚
- Payroll-deductible loans with attractive rates + financial education program 💰
- Corporate University and learning paths with diverse content on technology, soft skills, market trends, and more 👨💻
- Employee referral program with potential rewards and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Junior VIP Support Analyst at Uphold providing white - glove customer service to valued clients. Collaborating with departments to resolve complex queries and uphold reputation for exceptional service.
Technical Leader for Service Desk at C&A leading support teams in Brazil. Focusing on process execution and quality improvement in a dynamic retail environment.
Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
Summer Trainee, Technical Support role at Normet working on global spare parts operations. Ensuring technical assistance and data management for improved customer satisfaction.
Network Support Analyst handling computer - related processes and providing support to end users. Responsible for monitoring network systems and maintaining operational efficiency with local travel.
Clinical Support Analyst managing ASC and clinical applications for Surgery Partners. Responsible for system configuration, business workflow optimization, and user training in a hybrid role.
Technical Support Assistant in a software development company providing management solutions. Assisting customers with software systems and administrative tasks.
Support Technician maintaining hardware and software, installing systems, and monitoring performance. Working with a collaborative team at SONDA in Zona Sul / SP.
Support Analyst for technology company providing technical support to users in Microsoft environments. Focus on Service Desk level 1 and 2 with advanced English requirements.