Account Manager building and maintaining relationships with small business clients in Canada. Delivering exceptional customer experiences and fostering business growth through strong networking and resource collaboration.
About the role
- Claims Relationship Manager at Elders Insurance, focusing on relationship management and claims strategy. Collaborating with stakeholders to resolve claims disputes and enhance service delivery.
Responsibilities
- Act as the primary point of contact for claims matters related to Elders Insurance agency-managed claims
- Provide expert claims support and coaching to agency staff, ensuring they understand and effectively apply claims processes and strategies.
- Maintain excellent client relationships with the insured, agents, service providers, and the broader community
- Leverage strong relationship management skills to support the Claims strategy and drive the achievement of business targets and ensure in lines with all legislation, industry codes, and company policies
- Review and analyse claims trends, providing insights and feedback to claims teams/underwriters/risk assessors to enable appropriate actions
- Deliver proactive advice, guidance, and education programs to Elders agents and internal stakeholders to drive the adoption of Elders Insurance claim strategies.
- Foster collaboration and continuous improvement with the Claims Service Centre
- Some travel will be required for this position including interstate
Requirements
- Proven experience in property or motor claims
- Catastrophe event claims experience advantageous
- An understanding of, and demonstrable application of, the General Insurance Code of Practice
- Excellent customer service and relationship building skills
- Collaborative work with Claims, Business, and Customer groups, along with a working knowledge of the insurance process from application to claims resolution.
- Experience with distribution channels, which is essential for effective claims management and resolution.
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Relationship Manager overseeing a portfolio of small business clients and expanding loans and deposits in South Carolina. Responsible for sales and delivery of solutions to clients while providing exceptional customer service.
Territory Manager for Epic Gardening, managing sales in a multi - state region while building customer relationships and pursuing new business opportunities. Based in Atlanta, requiring travel within territory and tradeshows.
Account Manager responsible for global business development of OpsRamp solutions with Global System Integrators. Requires strong sales skills and over 10 years of experience.
Strategic Account Manager building relationships for TreviPay, the global B2B payments infrastructure partner. Managing enterprise accounts and leading strategic initiatives for business outcomes.
Account Manager at FiscalNote serving and growing relationships with elected official offices. Ensuring clients use products to meet their goals with a focus on retention and contract expansion.
Provider Partnership Manager at SonderMind developing relationships with healthcare practices for better patient care and engagement. Responsible for training and providing updates on services in the field.
Account Manager at Great Lakes Cheese overseeing client accounts and sales strategies. Leading business reviews, managing relationships, and coordinating pricing and inventory processes.
Key Account Manager leading KA's strategic customer relationships in the Indian automotive sector. Focused on increasing sales, managing key accounts, and developing customer strategies.
Territory Manager managing a portfolio of top local restaurants in Dublin for Deliveroo. This role involves driving business performance and building relationships with restaurant partners.