Account Executive developing sales strategies for Clara's fintech solutions in the Brazilian market. Engaging with tech companies and finance leaders to enhance corporate spending processes.
About the role
- B2B Customer Advisor handling inquiries for major client DKB in the payment sector. Involves analysis, communication, and process improvement in a team environment.
Responsibilities
- Provide telephone and written support to DKB and respond to and coordinate all inquiries related to qards' service scope (e.g., prevention and claims management, IT, complaints, regulatory matters, etc.)
- Analyze (new) requirements from our client and coordinate with the relevant internal departments
- Prepare proposals, decision papers, and contract amendments in close cooperation with the specialist departments and the legal team
- Facilitate client meetings and workshops and prepare documentation of the outcomes
- Contribute to the development and implementation of new processes, identify improvement opportunities in existing workflows and drive their implementation
- Bring subject-matter expertise to cross-functional projects.
Requirements
- Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in related industries
- Strong customer and service orientation with a friendly, articulate and confident manner
- Experience in process and quality management combined with good technical understanding and strong analytical and conceptual skills
- Structured and independent way of working
- IT affinity and experience working on projects
- Excellent MS Office skills (especially Excel)
- Business-fluent German and good English skills
- A clean basic police clearance certificate and a signed internal declaration confirming that your financial affairs are in order (e.g., no personal insolvency or wage garnishment).
Benefits
- 30+ days of vacation per year
- Flexible working hours (flexitime)
- Possibility to work remotely up to 80% (home office)
- Comprehensive development and training opportunities
- Prepaid benefits card (Edenred) with regular tax-free credits
- Health and wellness programs
- Modern canteen with meal subsidies and complimentary coffee, tea and water
- Free counseling through the Employee Assistance Program for you and your dependents
- Additional benefits such as company bike (JobRad), employee discounts, etc.
Job title
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